Refund policy

Returns & Purchase Policy

Thank you for choosing to shop with us. We are committed to ensuring that your shopping experience is seamless and satisfactory. Please carefully review our Returns and Purchase Policy below, which outlines the terms under which returns, exchanges, and refunds are processed.

1. Return & Refund Policy

• Eligibility for Returns:
  Returns are accepted for most products within thirty (30) days of the delivery date, provided the item is unused, in its original packaging, and in resalable condition. Certain products, including personalized items, clearance items, and perishable goods, are exempt from this return policy.
• Return Process:
  Free return service is available for all online purchases.  To initiate a return, customers must contact our customer service department at info@kasakado.com within the eligible return period. Please include your order number and details of the product(s) being returned. A return authorization and further instructions will be provided.
• Refund Processing:
  Upon receipt and inspection of the returned item(s), we will issue a refund to the original payment method. Refunds typically take 7-10 business days to process. Please be advised that shipping charges are non-refundable unless the return is a result of our error.
• Damaged or Defective Items:
  If your product arrives damaged or defective, please contact us immediately, within seven (7) days of receipt, to report the issue. We will offer either a full refund or a replacement of the defective item(s) at no additional cost, as per your preference.

2. Exchange Policy

• Exchanges:
  Should you wish to exchange an item for a different size, color, or style, we request that you return the original item in accordance with our return policy and place a new order for the desired product. We encourage customers to contact our customer service team to confirm the availability of the preferred item prior to initiating a return.

3. Cancellation Policy

• Order Cancellations:
  You may cancel your order provided the order has not yet been processed or shipped. To request a cancellation, please contact our customer service team at your earliest convenience. After the order is processed or shipped, cancellations will no longer be accepted, and you will need to proceed with the return process once the item has been delivered.

4. Shipping Policy

• Shipping Times:
  We aim to process and dispatch all orders within 3 business days of receipt. Estimated delivery times are provided at checkout, based on your shipping method and location.
• Shipping Fees:
  Shipping fees are calculated based on the weight and dimensions of the order. Within the UAE, complimentary standard shipping may be available for orders above 300 AED.

5. Customer Support

Should you have any inquiries or require assistance with your order, return, or exchange, our customer service team is available to support you. Please contact us at +971505434949 or info@kasakado.com, and we will respond to your inquiry as promptly as possible.